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SAGE CRM Product Tour
SALES Download Brochure

Sage CRM brings all your sales information together, in the office or on the move, helping you to make the most of every opportunity. From allocating leads and coordinating calendars to forecasting and sharing data, it’s the only place you’ll need to look for everything you need to know about prospects and customers.

MAKE THE MOST OF EVERY OPPORTUNITY

Providing an end to end view of every opportunity from within one, easy to use screen, Sage CRM means an end to chasing around for information. Sage CRM gives full visibility of what is happening with every prospect and customer, simplifies forecasting and strengthens pipeline management. It dramatically reduces the time salespeople need to spend on administration, freeing them up to spend more time selling. Sage CRM increases productivity and helps to ensure that everyone consistently follows best practice.

BENEFITS SNAPSHOT

  • Improves transparency in the sales pipeline.
  • Enhances sales forecast accuracy.
  • Monitors progress against quota.
  • Enables quarterly sales performance monitoring.
  • Leads to improved win/loss ratio.
  • Leads to shortened sales cycles.
  • Increases prospect-to-customer conversion rate.
  • Delivers metrics on most valuable customers.
  • Improves consistency across the sales organisation .
  • Enables more effective identification of new market opportunities.
  • Maximises cross and up-sell opportunities.
  • Reduces sales training costs.
  • Eliminates manual/duplicated sales processes.
  • Improves team collaboration on opportunities.
  • Decreases time spent on administrative tasks.
  • Improves prospect targeting.
  • Provides visibility on sales team performance including identifying sales opportunities and pipeline potential.
  • Increases visibility on customer interaction across departments and activities.
  • Automates proposal and quotation processes.
  • Leverages financial information from the back-office system.
  • Reduces time spent in the office on sales administration (more time on sales calls).
  • Increases sales effectiveness through the ability to access and download customer information remotely.
  • Boosts sales team productivity by delivering a single view of leads, opportunities, tasks and activities on the interactive dashboard.
MARKETING Download Brochure

The more highly targeted your campaigns are, the more successful they will be. Sage CRM makes it easier to deliver targeted campaigns by providing your marketing team with detailed information drawn from across your business. Whether using your own campaign lists or imported mail house lists, executing campaigns has never been easier.

PLAN, EXECUTE & MEASURE YOUR CAMPAIGNS

Sage CRM helps marketers to increase the flow of leads, carry out meaningful campaign analysis, and track the success campaigns with pin-point accuracy. From one easy to use screen, marketers can see everything they need and keep on top of all their activities. They can collaborate more closely with the rest of the business, quickly identify successful campaigns, repeat successful ones with ease, and generate accurate return on investment calculations.

BENEFITS SNAPSHOT

  • Produces highly targeted customer communications.
  • Ensures customers receive the right marketing message at the right time.
  • Enables pinpoint budget management.
  • Enables accurate measurement of marketing campaign RoI.
  • Improves marketing campaign response rate.
  • Enables fully integrated, multi-channel marketing initiatives.
  • Provides improved intelligence to marketing on lead generation activities.
  • Enables automated response tracking.
  • Leads to decreased cost per lead and cost per customer acquired.
  • Reduces marketing campaign lead time.
  • Delivers detailed information on the lifetime value of customers and enables profitable customers to be easily identified.
  • Reduces marketing administrative overhead and enables marketing budget to be tracked and managed.
  • Delivers a single view of relevant and comprehensive marketing information on the interactive dashboard.
  • Provides users with fully integrated emarketing functionality which includes full response tracking.
  • Comes with fully customisable marketing workflow out-of-the-box for rapid campaign execution.
  • Enables users to execute e-marketing campaign using pre-designed email templates that cover all communication needs.
  • Tracks all e-marketing email interactions including open rates, clicks and bounces automatically through Sage CRM.
  • Supports multi-channel marketing.
  • Maximises customer communications and interactions through integrated social media channels.
CUSTOMER SERVICE & SUPPORT Download Brochure

Sage CRM helps you to manage customer relationships based on best practice, enabling you to define processes, track cases, and share effective solutions to customer issues.

DELIVERING SERVICE 24/7

Escalation procedures and workflow in Sage CRM ensure that no task is overlooked, so you deliver consistently excellent levels of service and after sales care. Additionally, Sage CRM’s self-service web portal and automated email management enables you offer round the clock customer service. By improving productivity and enabling your staff to communicate with your customers more effectively, you can achieve greater customer collaboration, maximize customer satisfaction and increase customer loyalty.

BENEFITS SNAPSHOT

  • Enables customer satisfaction measurement and benchmarking.
  • Increases productivity of customer support representatives.
  • Assists with performance management and motivates staff.
  • Provides self-service facility to customers around common issues.
  • Enables customer issues to be tracked and responded to, regardless of who answers the phone or receives the e-mail.
  • Ensures issues never 'get lost between the cracks'.
  • Monitors service performance against service level agreements.
  • Reduces customer support costs.
  • Improves response times to customer service requests.
  • Reduces hold times for customers requiring customer support.
  • Reduces the average time to resolve an issue.
  • Increases the number of queries resolved on first contact rate.
  • Leads to decreased number of service escalations.
  • Decreases the number of customer complaints received.
  • Leads to increased customer retention.
  • Leads to decreased cost of customer retention.
  • Captures feedback from customers on product/service issues.
  • Enables benchmarking/score carding of customer service operations on an on-going basis.
  • Reduces time spent researching issues by recording and centralising customer interactions.
  • Enables staff to meet customers expectations.
  • Identifies profile of most profitable customer to help with making out-bound calls.
  • Delivers a single view of relevant and comprehensive information on the interactive dashboard.
  • Empowers the customer service team to provide a consistent and excellent service to customers.

Providian Global's CRM software used to manage sales, marketing, & customer service activities Mainly in middle east countries like Cyprus, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria,Sharjah, Turkey, United Arab Emirates & Yemen - Abu Dhabi, Dubai, UAE


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