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E-COMMERCE

CRM by Sage Software for E Commerce Vertical! Increase your sales and better manage your existing customers.

Do you face any of these business challenges?

  • I don't have a system for customer database, buying patterns and customer intelligence.
  • There is no central system where I can view the status of my ongoing leads.
  • I am unable to effectively respond to customer requests received via phone, email or website.
  • I don’t have a single window where I can see customer purchases over time and I have to frequently toggle between excel sheets, accounting software & inventory systems.
  • We are unable to cross sell and up sell to new and existing customers.
  • I don’t have a tool to do email & database marketing and manage my marketing budget & results.
  • Customer service is an issue in my company; customers are not responded to issues/complaint/query in proper time frame..

Would you like a solution that centralizes your operations and enables you to increase customer acquisition & satisfaction?

We take this opportunity to introduce Sage CRM for E Commerce – a complete end-to-end solution that will streamline all your customer acquisition and service operations.


CRM SOLUTION CAPABILITY:

  • Manage customer contact details, profile information (age, Income Group), Important date (DOB, Anniversary).
  • Better understand Customer Buying Patterns via our Averaging Engine.
  • Product Suggestion Tool for more effective cross sell & up sell.
  • Handle customer calls effectively via any channel such as – phone, email, sms, web.
  • Integration with your booking engine allows 360 degree view of your customers transaction details along with payments are available in the product screen.
  • Automation of business processes via workflow.
  • Strong vertical solution and in depth domain knowledge spanning close to half a decade.

SOLUTION BENEFITS:

  • Sell more and create greater business via upselling and cross selling.
  • Understand customer needs better.
  • Service customer better via responding them to with the right information and within a good time frame.
  • Increase business intelligence with real time system with information available on the finger tips.
  • Do away with cumbersome excel and word based reporting.
  • Save time of people who are generating reports on a daily, weekly , monthly, yearly basis.
  • Differentiate yourself from the competitor.

"Besides the detailed industries we also have domain Knowledge and implemented in many other industries such as Construction, Pharma & FMCG, Medical Devices and many more. Please contact us at info@providianglobal.com to know more."



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