Advisory

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Business Process Consulting

Changes in the global business environment have made business process improvement an imperative for organizations challenged with doing more with resources that have been permanently reduced. When designed and implemented effectively, business process improvement initiatives can deliver substantial benefits to your organization, including greater strategic value, more efficient resource utilization, higher quality products and services, accelerated time to market and a strengthened bottom line.

Why Partner with Providian Global?

Providian a leading global operations and strategic consulting firm. There are compelling reasons to partner with us to achieve your business process improvement goals

We are a full-service consultancy with deep expertise across all critical enterprise functions, including finance , procurement, supply chain, manufacturing and Payroll & HR. Our insight enables us to quickly assess your business performance and prioritize business process improvement opportunities across the organization to generate the greatest return.

With services delivered by senior-level consultants, our advisory team works hand-in-hand with individuals at every level of your organization, ensuring that business process improvement plans are achieved in a manner that makes sense for both the C-suite and stakeholders on the company’s front line.

Consulting on key enterprise challenges including digital transformation, Cloud adoption with renowned UpToDate business applications offered by Sage and Infor.

Our Proven Business Process Consulting Methodology

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Baseline Assessment

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Gap Analysis

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Recommendations

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Implementation Roadmap

We have deployed technologies tailored around Sage, Infor cloudsuite solutions to help companies derive the best ROI from their Business Process Management initiatives.

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Business Application Evaluation

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Improve Operations and Align Technology to achieve Business Goals

Cloud adoption has become ubiquitous in today’s business environment – public, private and hybrid Cloud solutions exist in every organization. Today’s business leaders must seamlessly incorporate Cloud computing strategy in their plans for growth. Providian team of experienced Consulting managers and certified consultants provide you with a comprehensive system selection process that ensures a unified front and back-office solution, providing a single version of the truth for your organization.

Providian has more than 250 successful Business Application Consulting engagements to date where we partner with CEOs, CFOs and CIOs to assess a logical progression for technology investments. We don’t simply represent software solutions. Rather, we interview your team, evaluate your current situation and your organizational growth goals and we create a playbook designed to scale with your success.

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Why Partner with Providian Global?

Providian provides industry best practice consulting along with software selection and
implementation for the following mission-critical business processes:

  • Business Application Strategy

    Providian’s comprehensive evaluation services and technology solutions address the strategic challenges faced by CFOs , CEOs of fast-growing companies. We have worked with hundreds of private and publicly-traded companies across the world to aid in their strategic IT initiatives and software selection processes.

  • Enterprise Resource Planning (ERP)

    Enterprise resource planning (ERP) solutions offer an integrated view of your core business functions from supply (manufacturing, operations, and personnel) to demand (sales, service and fulfilment). ERP software allows cross-department data visibility and ensures a single source of truth for business operations: orders, production, supplier and vendor management, and financial management.

  • Customer Relationship Management (CRM)

    Customer relationship management (CRM) enables companies to maintain superior customer retention rates, administer targeted marketing programs and support the entire sales cycle. Many organizations have multi-tiered sales channels, multiple sales divisions and extensive marketing requirements that only a robust, flexible CRM system can manage. CRM software can become the cornerstone of any business as the critical link between your customers and your sales, marketing and customer service teams. CRM tools have evolved to be a critical piece of a business IT infrastructure as they are easily implemented and quickly deployed.

  • Business Intelligence (BI)

    All companies have data, but not every company knows how to optimize it. The right business intelligence (BI) tools can provide a huge competitive advantage to organizations that use them wisely, by helping them make smarter business decisions, respond more quickly to market forces and better steer corporate strategy.

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System Audit & Recommendation

Resolve issues promptly and ensure that your software meets your requirements without interruptions

System Audit & Recommendation involves tuning your Business applications (Systems) for optimum performance. An system that is not fully optimized presents several risks, including lost productivity and negative returns. Other potential consequences of a poorly-tuned system include resource wastage, damage to your brand, a decreased competitive advantage, and reduced customer satisfaction.

The need for system optimization arises due to poor system implementation, loss of functionality due to inadequate knowledge and lack of understanding of configuration possibilities on the part of the Implementation partner. In order to fix a poorly performing system, Providian conducts

Study Phase

Study Current Implementation

Study Current ERP Landscape

Study and validation roles, access and authorization

Develop understanding of critical End to End process for success of customer organization

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Analyze

Analyzing and developing recommendations

Finalized plan along with stakeholder on the next steps

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Improvement

Implement high impact, low complexity solutions and suggestion

Implement and audit To-Be process thoroughly and fine tune

Conduct User training and fine tune the user documentation

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Move to Steady Phase

Knowledge capture and management

Prepare to move to steady state

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Get in touch with us to review your project

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Project Rescue

Project in Jeopardy? Talk to Providian!

Sometimes, a project that starts out promising can cause more headaches than high-fives. We get involved in rescuing compromised ERP and CRM implementations all the time, and we are proud of our record in seeing them through to success.
Your business goals direct our work. Since environments are typically already deployed and configuration begun, we help clients reassess standard functionality to provide a fresh set of eyes on identifying and reviewing gaps. Whether you pursue a complete business transformation or are looking for greater process efficiencies and cost control, we can recommend your best course.

As an award-winning Technology partner, we are dedicated to the success of your company and have services for the whole life-cycle of your solution and beyond.

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Are you facing any following 9 Signs?

Gartner estimates that 55-75% of all ERP and CRM projects fail to meet their objectives. What we consider a project failure today is, for the most part, not at all difficult to avoid and generally reversible. You can usually tell when your ERP or CRM implementation goes off track, but here are a few sure-fire signs your project is headed for failure.

Significant cost and schedule overruns.

The whole business wasn’t a part of the selection process.

The executive sponsor isn’t participating in the project.

You can’t demonstrate any of the results you hoped for after the deployment.

The solution is implemented, but highly customized.

You didn’t have a clear, prioritized list of goals for the project.

It’s business as usual, with different technology.

The solution doesn’t fit the way the company’s processes operate.

The chemistry between your ERP partner and your stakeholders is gone.

If your project has more than a few of these problems, it could very well be in need of rescue. Once it is realized that the ERP/CRM project is at risk of failing, we must develop a plan to get back on track. The normal tendency is to continue and hope that the project issues will somehow resolve themselves – often while looking for whom to blame.

Do you want to know more Providian recovery services for your business?

Recovery Process

Projects We’ve rescued

We support hundreds of clients on the following solutions and have solution experts with industry experience and technical proficiency to turn your failing project around. We’ve performed multiple rescue and recovery projects for all of the solutions below, in addition to other legacy solutions and green-screen sunset projects gone bad.

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Sage X3 ERP

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Sage X3 People

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Sage 300 Cloud

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Sage CRM

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Infor ERP

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Infor cloudsuite CRM

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Infor Cloudsuite HMS

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Providian has created a Product success strategy that is extended to all our clients.

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Customers

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Projects Rescued

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Customer Satisfaction

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Global Support Centres