Infor CloudSuite™ CRM provides a complete view of every customer touch point across departments to help maximize the impact of every interaction. Extensive customer profiles and sales productivity tools help users identify opportunities and streamline activities, while management tools, analytics, and proactive alerts can help drive accurate forecasting, informed decision making, and effective team and territory management.
Expand team value and enrich customer relationships
CRM for the mobile world For the millions whose jobs take them away from the office, Infor CloudSuite CRM has a rich legacy of delivering purpose-built applications for the mobile workforce on the road.
Better interactions Intelligent collaboration and best practice automation across sales, marketing, and service modules can help drive revenue and deliver exceptional customer experience.
Ultimate flexibility Infor CloudSuite CRM offers unparalleled flexibility in how it’s deployed, used, and paid for.
Omni-Channel Campaign Management is a one-stop solution for monitoring multi-touch campaign
Infor Omni-channel Campaign Management serves as an integrated database marketing solution for planning, executing, and monitoring permission-based omni-channel marketing campaigns across multiple touch points. Nurture your customer base and build loyalty with an easy-to-use, comprehensive and scalable solution that allows you to take action from any device with real-time results.
Target customers more precisely by creating queries and segmentation schemes that apply demographic and transactional data, campaign history, model scores, and other filters in order to present the best offer.
Through advanced data mining science, the solution uses profiles, influences, trends, Bayes probabilities, and cluster analysis to provide scoring. Analytics are available in an easy-to-use interface with drill-down capabilities providing detailed information in an OLAP reporting environment.
Customer actions set off real-time triggers and events to ensure that targets receive the right combination of content, using permission-based, single-use or multi-wave campaign execution. The solution also supports triggers created from outside the product to create highly personalized campaigns.
Optimize real-time customer interactions
Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant marketing campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize your customer experience management efforts with the highest impact message or offer.
Self-learning marketing campaign management solutions: This self-learning marketing campaign management software suggests the best marketing campaign to present to the customer at any integrated touch point, including next best action, cross-sell, and retention offers.
Personalization for your customers: Through dynamic profiling and split-second determinations, including qualification and governance decisions, the software platform ensures that you give your customers, what they want, with relevant and personalized marketing campaigns.
Continuous learning with predictive models: Predictive models are continually updated with customer-specific information as well as data learned across all customers, in order to help form the next best action for future decisions. Closed-loop analysis enables the self-learning system to retain all information for future use.